FAQ

How do I make my first appointment?

To schedule your first appointment, please call 630.718.0717 or email info@fvinstitute.com. When emailing, please provide a phone number that we can use to contact you.

What is the cost for therapy?

Individual, Marital, and Family sessions are billed $145.00 – $175.00 per 53-60 minutes. The first session is billed at $206.00. We offer a reduced rate based on financial status for services with our Master’s Level Interns.

Is marriage counseling covered under my insurance?

Marriage counseling is typically not covered by insurance unless the therapist finds you or your spouse dealing with a mental health disorder (i.e., depression, anxiety). If that is the case, insurance can be billed because the counseling is considered medically necessary to treat the marriage in regards to the disorder.

What is the cost for coaching?

The cost for coaching services is $175.00 per 50-60 minutes. This type of service is not billable to insurance.

Do you provide counseling via telephone or Skype?

Yes we do provide counseling via telephone and Skype. Telephone and Skype sessions are a great alternative to face-to-face counseling and are especially helpful for those who travel frequently or have limited capabilities. These types of services are not billable to insurance and are subject to our normal rates.

Will my insurance cover the costs of counseling?

Most insurance companies do pay for counseling. We accept all major preferred provider organizations (PPO) as well as some HMO’s and EAP’s.

The below list are those we are considered to be in-network with.

  • Aetna
  • Blue Cross and Blue Shield PPO
  • Cigna/Great West Healthcare
  • Humana HMO Plans
  • Humana/LifeSynch
  • Multiplan/PHCS
  • United Behavioral Health/United Healthcare (Multi-plan only)
  • Work Place Solutions (EAP)

*Many of the aforementioned are not insurance companies and not all providers are contracted with them.

Our office works with some Employee Assistance Programs (EAP)

Please review the back of your insurance card to find out the name of your network. If you need help, please call us at 630.718.0717 or email us at info@fvinstitute.com.

What should I expect at my first appointment?

In your first session, the therapist will gain an understanding of what it is you need. It is through this evaluation that recommendations can be made of the direction to go. It is collaborative and always with your best interest in mind.

What should I expect during the counseling process?

The counseling process will vary depending on your goals. As certain goals are addressed, new ones may be added. Encouraging growth in lives and relationships are the primary goals for counseling.

How confidential is therapy?

Confidentiality is of the utmost importance to us. A concern of some individuals is that a friend, coworker or family member will find out that they are seeking therapy (without their permission). We assure you that your visits to Fox Valley Institute are completely confidential. To assure you of this promise, we will ask if it’s okay to call and leave a message at your home or mail information to you. Also, the Health Insurance Portability Accountability Act of 1996 (HIPAA) protects you against any unauthorized uses and disclosures of your protected health information.

How long does the counseling process take?

It depends on the person and the issue(s). Some people need just a few sessions while others need more. Many people come in to work on a particular issue, then will come back years later when a new issue arises. Take the time you need and always feel free to talk to your therapist about it.

How is payment handled in divorce situations?

We look to the adult who initiated treatment on behalf of the child to assume full responsibility for payment, regardless of divorce decree documentation. We may ask for you to provide a copy of the divorce decree. We expect the parents to work out payment arrangements between themselves. We do not bill the individual parent.

Can I (the spouse/partner) call to make an appointment for my spouse/partner?

You may call to get information on our services; however, it is important that we speak directly to the person for whom the appointment is for.

What is your cancellation policy? Do you charge?

Your appointment has been reserved especially for you. It is important that you provide 24 hours advance notice of cancellation so that we may offer your appointment to someone else. Missed appointments or late cancellations will be billed directly to you for the full fee. The credit card you have placed with us will be automatically charged.

What are your hours?

We provide counseling hours Monday through Friday from 8:00am – 9:00pm and Saturdays from 8:00am – 5:00pm. Sunday appointments are also available.

Our business office is available Monday through Friday from 8:30am-5:00pm.

Who do I contact if I have a billing question?

If your question pertains to how a claim was processed, please contact your insurance company for further explanation. For all questions, please contact the business office via email info@fvinstitute.com or by calling 630-718-0717 ext. 201.

What do the letters after the therapist’s name mean?

This is a great question. Here is your answer:

  • MS – Masters of Science Degree
  • MA – Masters of Arts Degree
  • MS. Ed – Masters of Science in Education
  • LPC – Licensed Professional Counselor
  • LCPC – Licensed Clinical Professional Counselor
  • LMFT – Licensed Marriage and Family Therapist
  • EdD – Doctor of Education
  • PsyD – Doctor of Psychology
  • LCSW – Licensed Clinical Social Worker
  • LSW — Licensed Social Worker

All of our therapists are unique in their experience and approach to counseling. For detailed information on our therapists, please check out our bios section.